Contact information

Contact Information

METFUN is operated by Chongqing Shenmu E-commerce Co., Ltd.

For questions about products, orders, shipping, returns, exchanges, or refunds, please contact us by email:

Email: shenmufora@gmail.com

We aim to respond to customer inquiries within 2 business days.

When contacting us about an existing order, please include your order number and a brief description of your request. If the product is damaged, defective, incorrect, or missing components, please include photos when available.

A return address will be provided after a return request has been reviewed and approved. Please do not send returns without contacting us first.